Privacy Policy
This Privacy Policy explains how Darva Software Solutions LTDA (including its products and brands, such as DARVA Smart Logistics) collects, stores, uses and discloses personal data in connection with our services.
Controller: Darva Software Solutions LTDA
Address: Av. Guaíra, 1080 - Zona 7, Maringá - PR, 87020-050, Brazil
Last updated: 03 February 2026
Note: You are not legally required to provide personal data. However, not providing certain data may limit access to features or services.
Categories of Personal Data
We process the following categories of personal data:
(i) Customer Data
Personal data that we collect, process and manage on behalf of our business customers (“Customers”), submitted to our cloud-based Platform and related tools, APIs and services.
(ii) User Data
Personal data relating to individuals authorized by Customers to use the Platform, including administrators, employees, contractors, drivers, billing contacts and authorized representatives (“Users”).
(iii) Prospect Data
Personal data relating to visitors of our websites, landing pages, marketing programs, events, digital content, and communications under our control (“Sites”).
(iv) Partner & Technology Data
Personal data relating to developers, technology partners, candidates, applicants, consultants, vendors or other individuals who engage with DARVA in a professional or technical capacity (“Partners”).
Important: This Policy describes DARVA’s practices as a data controller for User, Prospect and Partner Data. It does not govern how Customers process Customer Data
Data Collection & Processing
“Personal data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual. It does not include aggregated or anonymized data.
DARVA collects the following types of personal data:
Usage and device information: IP address, approximate location, device type, OS, browser/app version, language settings, identifiers, logs, click and activity data.
Contact and profile information: name, email, phone number, job role, employer, profile image, login credentials, settings, billing details.
Communications: inquiries, support messages, surveys, forms, testimonials, call or meeting recordings (where permitted), logs and analytics for support and training.
Purposes, Legal Bases & Compliance
We use personal data as necessary to:
Provide and operate the Services
Comply with obligations
Support legitimate interests in improving and securing the Services
Legal bases — LGPD (Brazil): consent, contract, legal obligation, legitimate interest.
Legal bases — GDPR / UK GDPR: consent, contract, legal obligation, legitimate interests.
You may withdraw consent by contacting privacy@darva.co.uk.
Purposes of use
Operating and improving the Services
Billing and payments
Support and troubleshooting
Analytics and performance improvements
Marketing and advertising
Security and fraud prevention
Legal compliance and enforcement
Data Location, International Transfers & Retention
Data location: Data may be stored or processed in Brazil, the UK, the EEA and other countries.
International transfers: Protected by safeguards such as SCCs (GDPR/UK GDPR) or LGPD-approved mechanisms.
Retention: Data is retained only as necessary for operations, law, contracts, records and dispute protection.
Data Disclosure
We may disclose personal data to:
Service providers: hosting, cloud, communications, analytics, security, billing, advisors.
Customers and administrators: for accounts managed by organizations.
Integrations: third-party tools enabled by Users or administrators.
Legal authorities: to comply with law or protect rights and safety.
Corporate transactions: mergers, acquisitions or asset transfers.
Cookies & Tracking Technologies
We use cookies, pixels and similar technologies for operation, analytics and personalization. You can manage cookies through browser settings. “Do Not Track” signals may not be recognized.
Communications
We may communicate via email, phone, SMS, in-app messages and push notifications.
Service communications: security alerts, billing, updates (cannot always opt out).
Promotional communications: product updates and offers (unsubscribe options available).
Your Rights (LGPD, GDPR, UK GDPR)
Depending on your location, you may have rights to:
Access
Correction
Deletion or anonymization
Restriction or objection
Portability
Withdraw consent
Lodge complaints with authorities (ICO, ANPD, etc.)
To exercise your rights, contact: support@darva.co.uk.
If we act as a processor for a Customer, contact the Customer’s administrator instead.8. Data Security
We use industry-standard administrative, technical and physical safeguards, including encryption where appropriate. No method is 100% secure.
Data Controller and Data Processor
Controller: Darva Software Solutions LTDA (for Prospect, User and Partner Data).
Processor: For Customer Data submitted by Customers through the Platform.
Additional Notices
Updates: The Privacy Policy may be updated periodically. Continued use means acceptance of updates.
Third-party links: Governed by their own privacy policies.
Children: We do not collect data from minors intentionally. Contact us if you believe this occurred.
Contact
Darva Software Solutions LTDA
Av. Guaíra, 1080 - Zona 7
Maringá - PR, 87020-050, Brazil
Privacy inquiries: privacy@darva.co.uk
Support: support@darva.co.uk
Data Protection Officer: dpo@darva.co.uk
If you are in the UK or EEA, you may contact the ICO or your local data authority. In Brazil, you may contact ANPD.